1. Bookings and Payments

1. All bookings must be made in advance through our website, mobile app, or by telephone.
2. Full payment is required at the time of booking unless otherwise arranged with the Company.
3. Ticket prices are subject to change without notice; however, confirmed bookings will not be affected.
4. Passengers must provide accurate contact information when booking. Incorrect information may result in cancellation without refund.
5. Tickets are personal and may not be transferred without the Company’s written approval.
6. When travelling passengers must carry valid government-issued photo identification that matches the name on the passenger’s ticket. The driver of the vehicle (the “Operator”), or any other employee of the Company, reserves the right to ask passengers at any time to produce their identification for confirmation.

2. Cancellations and Refunds

1. Cancellations made at least 24 hours before the scheduled departure time will receive a full refund.
2. Cancellations made less than 24 hours before the scheduled departure time are non-refundable.
3. Fares will not be refunded to passengers who do not show up for their scheduled travel.
4. The Company reserves the right to cancel or reschedule trips due to weather, mechanical issues, or any unanticipated circumstances. In such cases, customers will be offered other arrangements or a full refund.

3. Passenger Responsibilities

1. Passengers must be at the boarding location and be ready to board 10 minutes before the scheduled departure time.
2. Please be aware that there are no washroom facilities on board the vehicle and plan accordingly.
3. Consumption of alcoholic beverages or recreational drugs, smoking or vaping are not permitted on board, or within 2 m (6.5 feet) of the vehicle.
4. The Company and its Operator reserve the right to refuse service to any passenger displaying aggressive, unsafe, or inappropriate behavior.
5. The Company reserves the right to refuse to transport any passenger or to remove any passenger from a vehicle when, in the Operator’s sole discretion, it is necessary for: the passenger’s comfort or safety, the comfort or safety of other passengers or the Company’s employees, or the prevention of damage or injury to the Company’s property or its passengers or employees.
6. Any passengers who are refused transport or are removed from a vehicle under Section 3 of these Terms and Conditions are NOT entitled to any compensation, refund, or substitute or return transportation of any kind.
7. Passengers are responsible for their belongings brought on board. The Company is NOT liable for lost, stolen, or damaged items.

4. Children and Special Needs

1. All children must have a ticket and their own seat.
2. Children up to 16 years (until their 16th birthday) must be accompanied by an adult.
3. Child safety seats must be provided and installed by the parent, guardian, or responsible adult if required by law.
4. The Company and its Operator reserve the right to ask passengers to produce proof of age.
5. Please inform us at least 24 hours before the scheduled departure time of any special assistance or accessibility needs. Such needs will be accommodated to the best of our abilities and the capability of the vehicle. Failure to inform us in advance will necessarily limit our ability to accommodate the passenger’s needs.

5. Service Animals and Medication

1. Service animals are allowed on board. Service animals are defined as dogs or other animals that are individually trained to do work or perform tasks for people with disabilities.
2. The Company and its Operator reserve the right to ask passengers to produce proof that their animal is a properly recognized service animal.
3. Passengers must remain in control of their service animal at all times by keeping them on a leash, harness or in a carrier, unless these devices interfere with the service animal’s work or the individual’s disability.
4. Service animals must ride within the passenger’s space (i.e. the space around your feet). Animals cannot occupy a seat or lie down in the aisle. If, in the Operator’s sole discretion, a service animal threatens the health, comfort or safety of the Operator or other passengers, the Operator reserves the right to refuse to have it on board or may remove it from the vehicle at any point during the trip.
5. Passengers should keep their medication with them on the vehicle at all times – not in stored luggage; the Company and its Operators are NOT responsible or liable, if medication gets lost or is not accessible when needed.

6. Luggage and Carry-on Items

1. Each passenger is allowed 1 carry-on item without charge.
2. A standard carry-on item may measure no more than 48.25 cm (19 inches) in maximum height, 26.5 cm (10.5 inches) in maximum depth, and 38 cm (15 in) in maximum width.
3. Each passenger may also have one piece of luggage without charge. The total linear dimensions (height + depth + width) of luggage may not exceed 157.5 cm (62 in) and weigh no more than 22.70 kg (50 pounds).
4. Oversized items or additional luggage may be accommodated, subject to space availability, and may attract additional charges. The Operator will manage the vehicle’s storage space and will determine, in his sole discretion, if there is space available.
5. The Company strongly recommends clearly labeling all carry-on items and luggage with your name, address, and telephone number.
6. Passengers are responsible for collecting their luggage upon arrival at the destination or when transferring it to another vehicle.
7. In the case of lost luggage, the Company will do what it can to help reunite you with your luggage. However, the Company is NOT liable for any lost or damaged luggage.
8. Alcoholic beverages and recreational drugs may only be carried in passenger’s luggage.
9. Items dangerous to the vehicle, to the Operator or to passengers, or prohibited by law are not allowed on board. The Company or its Operator reserve the right to inspect all luggage and carry-on items.

7. Operation, Delays and Disruptions

1. The Company and its Operator reserve the right to determine the order of boarding by passengers and to reserve certain seats for the comfort and safety of individual passengers.
2. The Operator reserves the right to make any operational decisions that he or she considers necessary for: the passenger’s comfort or safety, for the comfort or safety of other passengers or the Company’s employees, or for the prevention of damage to the property of the Company or injury to the passengers or its employees.
3. While we strive to operate on schedule, delays may occur due to traffic, weather, mechanical issues or any unanticipated circumstances.
4. The Company is NOT responsible for missed connections or appointments due to delays or cancellations. The Company is specifically NOT responsible, or liable, for any inconvenience, expenses or losses resulting from errors in its schedules, communications, or other representations regarding its services, nor for damages resulting from delays, cancellations, or transportation substitutions.

8. Conduct and Safety

1. Seat belts must be securely worn at all times while the vehicle is running.
2. Emergency exits must not be obstructed.
3. Other than luggage, passengers are responsible for the safe storage of any items brought on board.
4. Passengers will be responsible for any deliberate damage to the vehicle and will be charged for the resulting cost of repair or replacement.
5. Vehicles and boarding locations may be equipped with video and/or audio recording equipment for security or safety purposes. Video and audio recordings may be retained and viewed at any time and for any reason by the Company, its employees, or authorized personnel. Such recordings may also be made available to law enforcement or other government officials upon proper request.
6. Passengers boarding a vehicle or entering an area having such video or audio equipment, are deemed to have consented to any such recordings and their use.

9. Stops (whether scheduled or not)

1. In the event of a stop (scheduled or not), passengers must remain on board unless otherwise instructed by the Operator.
2. Passengers must exit the vehicle when requested by the Operator, another Company employee, or any member of law enforcement.
3. During a stop, the Operator, or other Company employee, may announce to the passengers a firm time of departure when the vehicle will leave that location to resume the trip. It is the sole responsibility of each passenger to be on board the vehicle at or before the departure time. It is the sole responsibility of any parent, legal guardian, or any passenger who is traveling with children to ensure that all such children are also on board at or before the departure time.
4. Any passengers who are not back on board the vehicle by the announced departure time may be left behind. The Operator is not required to wait for any late or absent passengers. The Company or its Operator shall NOT be responsible or liable to any passengers who fail to be back on board the vehicle by the announced departure time and are left behind at the location of the stop. Any such passengers are NOT entitled to any refund, compensation, or substitute or return transportation of any kind.
5. When exiting the vehicle during a stop, it is the passenger’s sole responsibility to remove any of their belongings from the vehicle to prevent loss, theft, or damage. The Company shall NOT be responsible or liable for any such loss, theft, or damage.

10. Liability

1. All passengers travel at their own risk, and personal travel insurance is recommended.
2. The Company and its Operators are NOT liable for any direct, indirect, incidental, or consequential damages arising from use of the Company’s service or vehicles.
3. The Company and its Operators are NOT liable for bodily injury, death or loss of any passenger, whether on board or not.

11. Privacy and Data

1. Your personal information is collected for booking and operational purposes only and will not be shared with anyone else without your consent, except as may be required by law.
2. For full details, please refer to our Privacy Policy which is found at: https://www.baccalieubus.com/privacy-policy.
3. If requested at least 24 hours in advance of scheduled departure, the Company will provide a print copy of the Privacy Policy.

12. Governing Law

1. These Terms and Conditions shall be governed by the laws of the Province of Newfoundland and Labrador, Canada.
2. Any disputes arising from these Terms and Conditions shall be resolved in the Courts of the Province of Newfoundland and Labrador.

13. General Terms

1. Headings in this document are for reference and convenience only and shall not affect the interpretation of the specific terms.
2. The Company reserves the right to amend these Terms and Conditions at any time without notice. However, a passenger’s booking and travel are governed by the Terms and Conditions in effect on the booking date.
3. The Company reserves the right to apply the Terms and Conditions retroactively where necessary for safety or operational reasons.

14. Contact Information

For questions, notices or concerns, please contact:

15. Acknowledgement

By using the Company’s service, passengers acknowledge having read, understood, and agreed to the application of these Terms and Conditions.